FAQ

In the öV Plus app there are different tickets, which you can buy directly in the app. The offer varies depending on the transport company and route. For example, you can purchase a one-way ticket, route ticket or a day ticket. In addition, multi-ride tickets and multi-day tickets are available from some transport companies. You can buy tickets for you and your companion for travel in 1st or 2nd class and at reduced or full fare.

A connection ticket can not be purchased via the öV Plus app at the moment. We are constantly expanding our functions and possibilities, as the needs of our passengers are of great concern to us.

Can I get a refund for a ticket purchased with the app?

The refund of tickets purchased in the app is possible according to the T600.9 tariff. Separate provisions apply to Supersaver tickets. The refund request must be made before the start of validity and a processing fee of CHF 10.– will be refunded. For refunds, please contact the sales outlets of the partners listed below or contact us via the contact form with the details of your ticket purchase.

Can I transfer Mobile Tickets that I have already purchased to another smartphone?

No, a Mobile Ticket is only valid on the smartphone on which it was purchased. Forwarding or copying is also not permitted and will be prosecuted if violated. The only exceptions are multi-ride tickets and multi-day tickets. These can be transferred to third parties - in the same way as paper tickets - using the SwissPass login or telephone number. To do this, you must know the identification to which you wish to transfer the ticket.

Do I have to enter the phone number or SwissPass e-mail address when transferring?

That depends on how the recipient of the multi-ride tickets or multi-day tickets has registered in the app. In the profile (under the name and date of birth), either a phone number or an e-mail address is specified. You must use this for the transfer.

Why can’t I transfer multi-ride tickets and multi-day tickets as a guest / anonymous?

Identification is required for the transfer of multi-ride tickets and multi-day tickets.

I accidentally validated my trip twice on the multi-ride ticket or multi-day ticket, can I request a refund?

In principle, electronic tickets cannot be exchanged or refunded. The same tariff regulations apply here as for paper tickets purchased at ticket machines.

You can prevent accidental double validation by activating “Confirm validation” in your profile. This way, you will be asked before each validation whether you definitely want to activate it.

How can I validate my multi-ride ticket or multi-day ticket?

When validating, it is important that the app has access to the location, as this is required for the validation. If the location display is deactivated for the use of the app, you can cancel this under “Settings” -> “öV Plus App”. It is possible that the location sharing is not set correctly and therefore the invalidation does not work.

Alternatively, there is also the possibility to insert the station manually (in this case, location sharing is not necessary). In this case, press on the mobile multi-ride map, then select “Search stop” in the upper right corner and enter it. Afterwards, the button “Validate 1 trip now” will turn dark blue again and the validation can be completed. You can also pin the preferred departure location to save it.

Possibly there was also a problem with the connection, mobile data is needed or WLAN. If the smartphone automatically connects to a public WLAN, there may also be problems.

Your ticket will then be created automatically and you can show the QR code.

What means of payment can I use to make a purchase in the app?

Currently, the following payment methods are accepted:

• Apple Pay
• MasterCard Kreditkarte
• PostFinance Card
• RekaCard
• Samsung Pay
• Swisscom Easypay
• TWINT
• Visa Kreditkarte

My means of payment was not accepted. What can I do?

There may be something wrong with the details of your payment method. Perhaps the credit card has expired, the limit has been reached or the card has been blocked. Depending on the payment provider, there are also different additional security features; for example, the separate entry of a code or the release of bookings in an app. Contact us in case of problems via the or directly your payment provider.

Is it possible to generate a receipt for my purchased Mobile Ticket?

Yes, you only need to enter a valid e-mail address so that we can send you an automatically generated receipt in PDF format. You can have the receipt for tickets already purchased sent to you at any time using the additional actions.

I have not received a receipt. What could be the reason?

Please check that the email address you entered does not contain a spelling error and that you have activated the sending of the receipt.

What can the new SwissPass login do?

As soon as you have logged in with the SwissPass login, the tickets are referenced with the SwissPass login. If you change your smartphone, the tickets will be loaded directly on the new device after a new login. Tickets such as multi-ride tickets or previously purchased route tickets are directly available again. In addition, the SwissPass details can be adjusted directly via the jump from the öV Plus app. You can also store your SwissPass card as a SwissPass Mobile in the app and show it when needed.

Can I buy tickets without a SwissPass login?

Yes, it is still possible to buy tickets anonymously as a guest without a SwissPass login. However, you need to provide an e-mail address so that we can send the receipts.

Do I need a SwissPass login to buy a Half Fare Travelcard PLUS?

Yes. You need a SwissPass account and therefore a SwissPass login as well.

Is a Half Fare Travelcard included in the Half Fare Travelcard PLUS?

No. The Half Fare Travelcard is not a component of the Half Fare Travelcard PLUS and must be purchased separately.

Do I need a Half Fare Travelcard in order to purchase a Half Fare Travelcard PLUS?

No. You are not required to hold a Half Fare Travelcard to benefit from the Half Fare Travelcard PLUS offer. However, from a cost perspective, using a Half Fare Travelcard PLUS without a Half Fare Travelcard is not recommended.

How long is the Half Fare Travelcard PLUS contract valid?

The contract is valid for an unlimited period.

Can I freely select the start date for the Half Fare Travelcard PLUS?

The first day of validity of the Half Fare Travelcard PLUS is ‘today plus one day’ at the earliest. Example: On 10 March 2025, you can purchase a Half Fare Travelcard PLUS that is valid from 11 March 2025 or later, but not one that is valid from 10 March 2025. Apart from this, the first day of validity may be freely selected (flexible date), provided the advance sale period of two months is observed.

How can I activate my Half Fare Travelcard PLUS as a payment method?

• Go to your “Wallet” -> Select your Half-Fare PLUS package under “Other tickets”
• Click on “Activate now” under payment method
• You will receive an SMS with an activation code. Enter this activation code in the corresponding field and complete the verification by clicking “Confirm”.

How does the bonus work?

When using the credit as a payment method, the tickets are first paid for from the customer deposit. Once the customer deposit amount has been used up, the bonus phase begins. From this point on, tickets are paid for using the bonus component.

The bonus phase ends either

• once a year has passed (on the last day of validity of the package)
• once the credit has been fully used before the last day of validity of the package (customer deposit and bonus component) or
• following cancellation.

Which tickets can I buy with my Half Fare Travelcard PLUS?

The Half Fare Travelcard PLUS can be used for personal individual tickets and day passes of National Direct Service and the fare networks (including ‘Sparwelt’). It works for both 1st and 2nd class. The Half Fare Travelcard PLUS cannot be combined with other discount models (excluding ‘Sparwelt’).

• tickets
• Day Passes
• class upgrade
• Tickets, Day Passes for Dogs and Bike Day Passes
• Reservations (except for panoramic trains)

The following are excluded:

• Travelcards
• Multiple-journey tickets.
• RailAway combined offers.
• Municipal Saver Day Passes
• the promotional range (from partners such as Coop, Interdiscount, Lidl, etc.)
• the Junior Travelcard
• the Children’s Co-Travelcard
• international tickets and reservations including the regions on either side of the border.

Can I also buy tickets for other passengers using my Half Fare Travelcard PLUS?

No. The Half Fare Travelcard PLUS is personal. As the holder of a Half Fare Travelcard PLUS, you are also the contracting party. Buying tickets for other passengers is not permitted. In the event of a breach of this rule or of misuse, we reserve the right to terminate the contract at any time.

Can I “top up” my Half Fare Travelcard PLUS credit?

Yes, as soon as your credit is in the bonus phase, you can top up your Half Fare Travelcard PLUS credit and purchasing another Half Fare Travelcard PLUS package. The new package automatically has ‘today +1 day’ (not freely selectable) as the first day of validity (FDV). The top-up credit in the new package can therefore be used from the next day onwards, provided the payment has been made.

Wie kann ich den Restbonus meines Halbtax PLUS komplett aufbrauchen?

How can I use up the remaining bonus on my Half Fare Travelcard PLUS?

If you do not want to top up your Half Fare travelcard PLUS at the moment, you can use the remaining bonus to buy a ticket on SBB.ch within the period of validity. If the ticket price is higher than the remaining bonus, you can select another payment method for the amount remaining and pay with that.

Important: this function is currently only available on SBB.ch, not in the öV Plus app. The (remaining) bonus automatically expires after a year. There is no right to payment or credit for other/new offers for the remaining bonus.

What happens if I do not use up my Half Fare Travelcard PLUS credit within one year?

The Half Fare Travelcard PLUS credit for the package you select will end once it has been fully used, one year after the first day of validity at the latest (one travelcard year) or after cancellation of the contract.

Once the travelcard year has passed, the remaining (unused) amount of your customer deposit will be reimbursed to your bank/postal account. No offsetting is permitted for the new travelcard period of validity.

Can I withdraw from the contract?

Upon conclusion of the contract, you are granted a 10-day right of withdrawal, but only as long as you have not yet used your credit to pay for tickets.

If you conclude your contract but do not pay your customer deposit within 10 days, the contract will be cancelled.

Can I cancel the Half Fare Travelcard PLUS?

You can cancel the Half Fare Travelcard PLUS contract by giving one month’s notice before the end of each travelcard month.

You can cancel:

• online in your SwissPass account
• in person at a public transport point of sale
• in writing by sending a letter to the SBB Contact Center, P.O. Box, 3900 Brig
• by calling the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.), every day, 24/7, queues possible at times)

If you still have Half Fare Travelcard PLUS credit after one year or if you wish to cancel early, the remaining customer deposit (original customer deposit minus credit already used) will be returned to you. The bonus amount expires. It is only possible to pay out the remaining customer deposit to the contracting party’s personal bank/postal account.

Can I suspend or deposit my Half Fare Travelcard PLUS?

No. The validity of the Half Fare Travelcard PLUS cannot be suspended and the Half Fare Travelcard PLUS cannot be deposited However, it is possible to cancel the Half Fare Travelcard PLUS contract.

Can I have my Half Fare Travelcard PLUS credit blocked?

Yes, you can. You can arrange for your Half Fare Travelcard PLUS credit to be blocked as follows:

• in person at a public transport point of sale
• by calling the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.), every day, 24/7, queues possible at times).

1. Start the connection query in the öV Plus app and enter the desired route.
2. Select the desired connection and continue by selecting the “Tickets” button.
3. Select your desired ticket.
4. In the price section you will see the button “Redeem coupon code”, you can open the input field by selecting it.
5. Enter your coupon code and confirm it by clicking on “Check coupon code”.
6. The discount will be displayed in your shopping cart and automatically deducted from the purchase price.
7. Complete the purchase as usual.

In principle, yes, but coupon codes may be limited to specific offers. Possible restrictions can be: Defined items, destinations, time periods and/or sales channels.

Please check the conditions before redeeming the coupon code.

This may be due to the following reasons:

• It can happen that during advertising campaigns or mailings for specific offers, usage is restricted and coupon codes can only be redeemed for defined items and/or destinations. Please check the conditions of the coupon and the item in the shopping cart.
• You have entered the code incorrectly. Please check your coupon code and enter it again. Please also note that the code is case-sensitive.
• It is possible that the coupon code quota has been exhausted or the promotion has expired. The coupon code can no longer be used.